Commercial Relationship Manager
Core
Own the commercial lifecycle (renewals, upsell/cross-sell) for a high-volume portfolio of SMB and Small Commercial customers in the facilities management SaaS sector.
Role type
Senior IC Commercial Relationship Manager
Builds
Renewals and expansion revenue for ServiceChannel's global customer base
Domain
SaaS / Facilities Management
Required skills
SaaS account management, renewal execution, upsell/cross-sell strategy, contract negotiation, CRM proficiency (Salesforce, Gainsight), cross-functional collaboration, time zone management
Preferred skills
SMB segment experience, global client navigation, Facility Management domain knowledge
Responsibilities
Execute end-to-end renewal process including pricing and contract progression; Identify and execute upsell/cross-sell opportunities; Conduct customer-facing commercial conversations; Partner with Customer Success to prioritize renewals based on adoption signals; Maintain account data for forecasting accuracy; Coordinate with Support, Billing, and Product to resolve blockers
Seniority
Senior, hands-on IC