Customer Success Manager (Premier Services)

TorontoFull-timeCA$80k–CA$99k2026-11-05 → 2026-11-10

Core

Strategic advisor and process architect for Premier Service accounts, driving program optimization, revenue generation, and ROI for B2B SaaS partners.

Role type

Senior Customer Success Manager (Premier Services)

Builds

Scalable Full Service offering processes, playbooks, and executive-level business reviews

Domain

B2B SaaS partner ecosystem (affiliates, referral, resellers)

Required skills

Customer success, partnerships, SaaS client-facing, process building from scratch, data-driven decision making, executive communication, partner ecosystem knowledge, product advocacy

Preferred skills

Ambiguity tolerance, creative problem solving, strategic thinking

Technologies

PartnerStack platform, AppDirect ecosystem

Responsibilities

Own full success of assigned Premier Service accounts, shape the Full Service offering and build scalable processes, analyze engagement data and program performance, deliver executive-level business reviews, ensure successful onboarding and time to value, drive renewals and expansion, advocate for customers in product roadmap discussions

Seniority

Senior, hands-on IC

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.