Customer Success LATAM
Core
Post-sales technical consultant providing product expertise, implementation guidance, and enablement (webinars, labs, workshops) to help customers adopt GitLab's DevSecOps and source code management workflows.
Role type
Senior Customer Success Engineer (Technical Consultant)
Builds
Customer adoption of GitLab capabilities via on-demand success tier engagements
Domain
DevSecOps, CI/CD, Source Code Management, Agile Planning
Required skills
Technical background in software development or systems engineering, proficiency with DevSecOps tools, ability to translate tool capabilities into customer outcomes, experience supporting GitLab use cases, fluency in English and Spanish
Preferred skills
Trilingual (English, Spanish, Brazilian Portuguese), experience in related roles
Technologies
GitLab, DevSecOps tools, CI/CD tools, Source Code Management tools
Responsibilities
Engage with customers via Zoom/email to provide technical product and best practice guidance, deliver enablement through webinars and hands-on labs, develop reusable workshops and technical content, align with Account Executives to support business objectives, build specialty competency through training and certification
Seniority
Mid-Senior, hands-on IC