Senior Technical Customer Success Manager
Core
Act as a champion for critical customers, enabling them to leverage APIs and microservices to drive business initiatives and realize the value of their Kong investment.
Role type
Senior Technical Customer Success Manager
Builds
Customer adoption plans, post-sales engagement strategies, and innovative tooling/processes for the CX team
Domain
SaaS, Open Source, Infrastructure software (API Management, Cloud Native)
Deliverable
client delivery
Required skills
Portfolio management, complex technology environment understanding, self-service technology adoption, DevOps/CI/CD knowledge, Cloud Native technologies (Containerization, Kubernetes, Microservices), APIM foundational knowledge
Preferred skills
Prior experience in SaaS, Open Source, or Infrastructure software companies
Technologies
Kubernetes, Microservices, APIM, CI/CD, Cloud Computing IaaS
Responsibilities
Coaching customers throughout their lifecycle, defining adoption plans and post-sales engagement strategies, collaborating with Sales and Product teams, innovating tooling and processes, working on cutting-edge customer projects
Seniority
Senior, hands-on IC
