Enterprise Customer Success Manager
Core
Strategic partnership and retention for enterprise accounts in the emergency communications and risk management sector.
Role type
Senior Enterprise Customer Success Manager
Builds
Enterprise customer relationships, adoption, retention, and growth within the emergency communications domain
Domain
Emergency communications, risk management, business continuity
Required skills
Strategic account management, Enterprise customer retention, Quarterly Business Reviews, Cross-functional coordination, Data automation configuration, Salesforce proficiency, Gainsight management, Executive communication, Project management, Analytical problem-solving
Preferred skills
Emergency communications industry experience, Multi-national customer experience, Gainsight expertise
Technologies
Salesforce, Gainsight, Excel
Responsibilities
Build strong relationships with enterprise customers, Evaluate risk management and drive value propositions, Align with Expand Team for account growth, Conduct Quarterly Business Reviews, Consult on data automation options, Own cross-functional coordination for accounts, Maintain executive alignment, Train customers on new product developments, Communicate software requirements to product management, Manage Gainsight and Salesforce data
Seniority
Senior, hands-on IC