Strategic Customer Success Manager
Core
Own CivilGrid's largest enterprise accounts (utilities, DOTs, engineering firms) to drive adoption, renewals, and expansion.
Role type
Strategic Customer Success Manager (Enterprise)
Builds
Enterprise adoption of civil design platform for infrastructure renewal
Domain
Utilities, Public Infrastructure, AEC
Required skills
Enterprise account management, executive stakeholder management, business case development, ROI quantification, technical aptitude in civil design/GIS, risk management, roadmap influence
Preferred skills
Civil engineering background, early-stage SaaS experience, CAD/GIS experience
Technologies
CivilGrid platform, GIS tools, CAD tools
Responsibilities
Own end-to-end lifecycle of strategic enterprise accounts, build strategic account plans, lead executive business reviews, partner with Solutions Engineers on pilots, drive expansion with Account Executives, reduce risk and run escalations, bring voice-of-customer to Product, develop case studies, build enterprise CS playbook
Seniority
Mid-Senior, hands-on IC