Enterprise Account Manager, Rosetta Stone Europe (Germany)
Core
Enterprise Account Manager supporting Rosetta Stone language learning platform for companies and organizations in Europe, focusing on license renewal, upsell, and customer retention.
Role type
Senior Account Manager (B2B Enterprise)
Builds
Rosetta Stone Enterprise language training platform
Domain
EdTech / Language Learning
Required skills
B2B account management, license renewal and expansion sales, customer success, stakeholder management (HR/L&D/Procurement), Salesforce CRM, data analysis for churn risk, strategic account planning
Preferred skills
CEFR framework knowledge, selling to HR/L&D buyers, French and/or Italian language skills
Technologies
Salesforce
Responsibilities
Proactive outreach to secure license renewal and drive expansion; consult on purchasing options and prepare pricing proposals; coordinate and track implementation services for strategic accounts; run regular business reviews with customer stakeholders; analyze account data and usage to prepare for customer consultations; develop and manage targeted campaigns to upsell; partner with New Business team on expansion; forecast renewals and expansion in Salesforce; gather customer feedback to improve product offerings
Seniority
Mid-Senior, hands-on IC