Customer Experience Enablement Lead
Core
Lead the build and execution of enablement programs to equip internal Customer Success and Professional Services teams with content, resources, and training to sell GitLab effectively and deliver customer outcomes.
Role type
Senior Sales Enablement Lead (Customer Experience)
Builds
Scalable enablement programs, customized training content, job aids, and assessments for the CX organization.
Domain
SaaS / DevSecOps / Public Sector & Government
Required skills
SaaS sales enablement, DevOps/Open Source expertise, Public Sector/Federal/SLED GTM experience, Salesforce, Cornerstone, Gong, AI tool integration, project management, cross-functional collaboration, technical concept translation.
Preferred skills
Experience with enablement concepts and practices, ability to model AI usage, strong presentation skills.
Technologies
Salesforce, Cornerstone, Gong, GitLab
Responsibilities
Program manage enablement initiatives, partner with field leadership to tailor content, scope and build new training curriculum, align activities with product releases and events, leverage tools to educate the field, develop job aids and assessments, measure program effectiveness, identify innovative delivery techniques.
Seniority
Senior, hands-on IC