Customer Success Director
Core
Own a portfolio of high-value ISP customers to drive adoption, value realization, retention, and expansion as a trusted advisor to executive stakeholders.
Role type
Senior Customer Success Director (Strategic Accounts)
Builds
Long-term growth and profitability for ISP clients via a SaaS platform for smart homes and connected spaces.
Domain
ISP / Internet Service Provider / Smart Home / SaaS
Deliverable
production ML models
Required skills
Strategic account management, Executive stakeholder engagement, Onboarding & implementation, Adoption & usage growth, Value realization & ROI articulation, Renewals & retention, Cross-functional partnership, Data-driven analysis, Commercial acumen, Go-to-market strategy knowledge
Preferred skills
ISP industry knowledge, Network operations, Wireless technologies, AI in ISP operations
Technologies
OpenSync, WiFi, AI, Machine Learning
Responsibilities
Manage strategic ISP customer portfolio and full lifecycle health, Lead Executive Business Reviews (EBRs), Partner with Sales for expansion opportunities, Scale Customer Success methodology, Advocate for customers to influence product roadmap.
Seniority
Senior, hands-on IC
