Client Success Manager
Core
Strategic account owner ensuring success of a portfolio of Commercial clients by aligning technology and expertise to drive revenue growth and business impact.
Role type
Senior Client Success Manager (Commercial/SaaS)
Builds
Client success plans, executive engagement programs, and commercial relationships for enterprise marketing automation clients.
Domain
SaaS / Enterprise Marketing Automation
Required skills
Client management, strategic account ownership, executive engagement, contract negotiation, forecasting, cross-functional collaboration, project management, problem solving, business development.
Preferred skills
CRM experience, enterprise marketing automation industry knowledge, email marketing technologies, personalization and optimization technologies.
Technologies
Monday.com, Harvest, JIRA, Client Success platforms, email marketing tools.
Responsibilities
Own the entire client relationship post-sale including renewals and expansion; create and deliver success plans; manage client cadence and align internal teams; participate in pre-sales discovery; drive timely renewals and contract execution; partner with sales and product teams.
Seniority
Senior, hands-on IC