Lead Account Manager
Core
Lead a team of Account Managers to drive renewal, upsell, and customer retention activities in assigned territories for an EdTech platform.
Role type
Senior IC account management team lead
Builds
Customer retention and revenue growth for K-12 EdTech products
Domain
Education technology
Required skills
Team leadership, territory management, renewal campaign strategy, onboarding and mentorship, cross-functional collaboration, revenue goal attainment, process improvement
Preferred skills
Educational sales experience, coaching expertise, analytical mindset
Technologies
IXL processes and systems
Responsibilities
Lead and motivate a team of Account Managers; Refine processes and improve team resources; Oversee onboarding, training, and mentorship for new managers; Drive renewal and win-back campaigns; Collaborate with sales, marketing, and account services teams; Meet or exceed team revenue and retention goals
Seniority
Senior, hands-on IC