Senior Ecosystem Operations Manager
Core
Own technology, processes, and operational infrastructure for channel, OEM, GSI, and MSP partnerships, including deal registration, quote-to-cash, and partner attribution.
Role type
Senior IC ecosystem operations manager
Builds
Partner programs, operational workflows, and ecosystem data models
Domain
B2B SaaS channel operations and partner management
Required skills
B2B SaaS channel/partner operations, Impartner PRM, Salesforce CRM, two-tier distribution, deal registration, quote-to-cash, OEM/GSI/MSP structures, partner tiering/certification/rebates, operational process design, AI agent development, cross-functional escalation resolution
Preferred skills
AI tools and agent building, distributed team process documentation, UAT leadership
Technologies
Impartner, Salesforce, GitLab Work Items
Responsibilities
Design and govern end-to-end partner processes (deal registration, quote-to-cash), own operational execution of partner tiering and incentives, administer partner technology ecosystem (PRM, CRM), lead month-end close with Finance, identify and deploy AI agents to automate workflows, maintain ecosystem process maps and training materials
Seniority
Senior, hands-on IC
