(Senior) Sales Operations Manager
Core
Drive performance improvements and coordinate initiatives for SumUp's Telesales acquisition channel across Europe, focusing on lead engagement, conversion, pricing compliance, and new product adoption.
Role type
Senior Sales Operations Manager (Fixed-term)
Builds
Telesales channel performance and strategic execution across European markets
Domain
Fintech / Telesales / Sales Operations
Required skills
Sales operations expertise, cross-functional initiative leadership, data analysis, CRM management, change management, process design, KPI definition, SQL proficiency, AI tool adoption
Preferred skills
Telesales or inside-sales channel experience, experience with sales tooling and automation workflows
Technologies
CRM systems, SQL, AI-enabled tools, automation workflows, spreadsheets, dashboards
Responsibilities
Monitor and analyze Telesales funnel metrics to identify trends and bottlenecks; lead change management for new tools, processes, and KPIs; partner with Sales leadership to shape channel strategy and quarterly planning; maintain channel playbooks and operating processes as the single source of truth; drive initiatives to improve conversion, pricing compliance, and product adoption.
Seniority
Senior, hands-on IC