Enterprise Customer Success Manager- Russian Speaker
Core
Partner with large enterprise clients to drive product adoption, deliver strategic guidance, and ensure measurable business impact for a mobile marketing and digital analytics platform.
Role type
Enterprise Customer Success Manager
Builds
Customer success outcomes, product adoption, and strategic business reviews for enterprise accounts
Domain
B2B SaaS, Mobile Marketing, Digital Analytics
Deliverable
client delivery
Required skills
Enterprise account management, Strategic business reviews, Product adoption training, Cross-functional collaboration, Upsell identification, Webinar/workshop facilitation
Preferred skills
SDKs, APIs, SQL, Mobile app tracking, Mobile marketing strategy, Attribution, Analytics
Technologies
SDKs, APIs, SQL
Responsibilities
Manage enterprise accounts across technical, business, and product aspects; Own the customer journey post-sale including training and strategic reviews; Act as a bridge between clients and internal Product/R&D teams; Provide proactive updates on product releases; Identify and lead upsell opportunities; Facilitate webinars and workshops; Partner with Marketing, Sales, and Partners teams.
Seniority
Mid-level, hands-on IC