Technical Customer Success Manager
Core
Retain and grow 25-40 enterprise customers (ARR $20k-$100k+) for PostHog, an autonomous product analytics and AI platform, by acting as a technical expert and relationship builder.
Role type
Technical Customer Success Manager (Enterprise)
Builds
Retention and growth for PostHog's product suite (analytics, AI, data warehouse, feature flags)
Domain
SaaS / Product Analytics / Developer Tools
Deliverable
client delivery
Required skills
Technical troubleshooting, product analytics knowledge, relationship building, data analysis, configuration advice, escalations management
Preferred skills
Pre-sales or Technical Account Manager experience, developer tools background, A/B testing knowledge
Technologies
PostHog platform, SQL, session replay, feature flags, data pipelines
Responsibilities
Build relationships with key stakeholders at customer companies, investigate and resolve technical issues independently, own customer feedback loop, monitor usage and revenue data for health signals, manage pricing and credit renewals
Seniority
Mid-Senior, hands-on IC