Enterprise Account Manager
Core
Enterprise Account Manager responsible for managing a book of 5-10 Fortune 500 enterprise clients, driving revenue growth, and ensuring customer success for an AI-powered fraud and risk intelligence platform.
Role type
Senior Enterprise Account Manager
Builds
Strategic account plans, upsell/cross-sell opportunities, and long-term client value for enterprise merchants
Domain
E-commerce, Payments, Fraud Prevention, SaaS
Deliverable
client delivery
Required skills
Strategic account planning, C-suite relationship building, complex deal negotiation, cross-functional leadership, data-driven account management, contract negotiation
Preferred skills
Deep understanding of payments/fraud/ecommerce landscape, technical concept learning
Technologies
AI-powered fraud platforms, risk intelligence systems
Responsibilities
Develop multi-year strategic account plans aligned with client goals; Build and deepen executive-level relationships across multiple functions within enterprise customers; Act as the voice of the customer internally to influence product and operational teams; Identify and close upsell, cross-sell, and renewal opportunities; Collaborate cross-functionally to ensure timely delivery of solutions; Leverage data and KPIs to monitor account health and growth potential; Navigate complex deal cycles including pricing strategy and procurement processes; Manage escalations to protect customer relationships and business outcomes.