Snr. Manager, Customer Onboarding (Position located in London, United Kingdom)
Core
Lead and oversee the Onboarding Consulting team internationally to drive seamless customer onboarding, ensure technical excellence, and enable customers to achieve desired outcomes with the KnowBe4 platform.
Role type
Senior Manager, Customer Onboarding (B2B SaaS)
Builds
Scalable onboarding and implementation processes for global customers
Domain
Cybersecurity / Workforce Security / B2B SaaS
Deliverable
production ML models
Required skills
Team leadership and mentorship, Customer onboarding strategy, Technical solution delivery, Cross-functional stakeholder management, International team management, Process optimization, Performance metrics analysis, Product feedback integration
Preferred skills
Cybersecurity expertise, AI platform proficiency
Technologies
AI/SaaS platforms, System architecture
Responsibilities
Lead, mentor, and develop the Onboarding Consultant team; Drive development of scalable onboarding processes; Oversee delivery of technical solutions to customers; Collaborate with cross-functional teams to execute customer success strategies; Monitor KPIs for time to live and first value; Establish best practices for technical solution delivery; Serve as escalation point for complex implementation challenges; Advocate for customer needs to Product and Engineering.
Seniority
Senior, hands-on IC with people management