Client Partner, Scaled Accounts
Core
Manage a high-volume portfolio of SMB and mid-market accounts to drive retention, renewals, and value realization through structured, scalable engagement models.
Role type
Senior IC Client Partner (Scaled Accounts)
Builds
Customer retention and renewal outcomes for an Industrial AI platform
Domain
Industrial AI / Manufacturing
Deliverable
production ML models
Required skills
High-volume account management, renewal forecasting, risk mitigation, data-driven prioritization, stakeholder alignment, process execution, industrial domain knowledge, usage signal interpretation, cross-functional partnership
Preferred skills
Background in digital transformation or process optimization, experience with Gainsight and Salesforce
Technologies
Gainsight, Salesforce
Responsibilities
Own end-to-end renewal management and forecasting; manage by exception using dashboards and health scores; proactively identify at-risk accounts and drive mitigation; partner with Sales on pricing and expansion; execute standardized engagement models (QBRs, program reviews); maintain data hygiene and visibility; escalate product/delivery gaps impacting retention.
Seniority
Senior, hands-on IC