Lead Customer Advocacy Manager, APJ
Core
Lead customer advocacy initiatives across Asia Pacific and Japan to turn successful customers into visible champions, driving pipeline and revenue goals.
Role type
Senior Customer Advocacy Manager (Regional)
Builds
Customer stories, references, case studies, and advocacy programs for APJ markets
Domain
SaaS / Enterprise Technology
Deliverable
product features
Required skills
Customer advocacy program management, stakeholder influence, cross-functional collaboration, program performance tracking, asynchronous remote work
Preferred skills
Experience in APJ markets, enterprise SaaS customer references, executive stakeholder engagement
Technologies
GitLab platform
Responsibilities
Own the APJ customer story and reference library; build relationships with customer advocates; manage the advocacy lifecycle; align initiatives with sales and marketing; define and track program measures; adapt engagement to local contexts.
Seniority
Senior, hands-on IC
