AVP, Customer Success - Enterprise and Strategic Accounts
Core
Lead customer success strategy, operations, and performance for Motive's largest and most complex enterprise accounts in North America, driving retention, expansion, and product adoption.
Role type
Senior IC customer success executive (enterprise & strategic accounts)
Builds
Enterprise SaaS platform for fleet management, safety, and operations (hardware-enabled software)
Domain
B2B SaaS / Transportation & Logistics / Fleet Management
Required skills
Enterprise account leadership, revenue retention (GRR/NRR), team building & coaching, cross-functional partnership, data-driven strategy, executive stakeholder management, operational discipline
Preferred skills
Hardware-enabled software experience, complex operational workflows, customer health scoring, high-growth tech environment
Technologies
SaaS platforms, fleet management systems, AI tools
Responsibilities
Set vision and strategy for enterprise customer success; lead and develop a high-performing customer success organization; own operating model for renewals and expansion; build data-informed customer health views; create executive engagement programs; partner with Sales/Product to drive value realization; personally lead high-impact escalations; define team goals and metrics.
Seniority
Senior, hands-on IC
