Senior Partner Success Manager, Eastern US
Core
Build genuine and durable customer relationships with public transportation agency partners, serving as their trusted advisor on operational and product issues to drive long-term revenue growth.
Role type
Senior Partner Success Manager (Client Success)
Builds
Strategic guidance and service expansions for public transit agency partners
Domain
Public transportation technology and services
Deliverable
client delivery
Required skills
Strategic planning, relationship building, data analysis, contract negotiation, revenue growth, crisis management, self-starter mentality, mentorship
Preferred skills
Tableau proficiency, frequent travel readiness
Technologies
Tableau
Responsibilities
Develop vision and strategy for partners by assessing their strengths and weaknesses; Build deep and trusting long-term relationships with partners; Analyze service performance data to provide actionable recommendations; Negotiate and sign contract renewals and service expansions.
Seniority
Senior, hands-on IC