Senior Customer Success Manager, Corporate
Core
Strategic lead for high-value corporate accounts, driving adoption, training, and ROI for complex global organizations using AI-driven market intelligence.
Role type
Senior Customer Success Manager (Corporate)
Builds
Long-term client retention, expansion, and embedded usage of AlphaSense platform across multiple business units.
Domain
Enterprise SaaS / Market Intelligence / AI
Required skills
Strategic account management, technical domain expertise (APIs, LLMs, data integrations), executive presence, cross-functional collaboration, on-site leadership, mentorship
Preferred skills
Vertical expertise, ability to identify key influencers, process innovation
Technologies
APIs, Large Language Models (LLMs), Managed Content Providers (MCP)
Responsibilities
Navigate and influence multiple business units and key power users in large global organizations; Design multi-quarter adoption roadmaps aligning platform capabilities with business objectives; Lead onboarding, training, and best-practice adoption for new and existing clients; Conduct sophisticated technical conversations regarding data integrations and AI solutions; Lead high-stakes on-site engagements and customer training sessions; Engage in cross-functional initiatives including product feedback and mentorship programs
Seniority
Senior, hands-on IC with strategic leadership
