Customer Success Architect
Core
Strategic advisor helping customers connect GitLab's DevSecOps platform to business goals, driving adoption, utilization, and maturity.
Role type
Senior Customer Success Architect (Strategic IC)
Builds
Customer success plans, adoption strategies, and technical enablement programs for strategic accounts.
Domain
DevSecOps / SaaS / Software Development Lifecycle
Required skills
DevSecOps practices, CI/CD, Git workflows, strategic account management, technical enablement, cross-functional coordination
Preferred skills
Project management, training program design, complex problem solving
Technologies
GitLab, Git, CI/CD pipelines
Responsibilities
Translate pre-sales plans into actionable success criteria, guide customers on platform usage and best practices, manage account escalations, provide hands-on technical onboarding, track KPIs for retention and growth, coordinate with internal teams (Product, Engineering, Sales, Support).
