Senior Customer Success Manager - Hawaii
Core
Strategic advisor owning customer outcomes, retention, and growth for complex accounts in healthcare and government sectors.
Role type
Senior Customer Success Manager
Builds
Unite Us platform (health and social services collaboration software)
Domain
Healthcare / Government / Social Services
Required skills
strategic account management, change management, data analysis, renewal strategy, cross-functional leadership, stakeholder engagement
Preferred skills
experience with veterans, complex B2B relationships, workflow optimization
Responsibilities
Develop and evolve account strategies aligned to customer goals, identify and mitigate account and renewal risks, lead strategic customer conversations including business reviews and escalations, drive product adoption and workflow improvement, partner with Sales to advance growth opportunities, synthesize customer feedback for product teams
Seniority
Senior, hands-on IC