Renewal Specialist Director (SMB)
Core
Lead a team of SMB Renewal Specialists to coordinate pricing quotes, strategize renewals/upsells, and close opportunities for the KnowBe4 platform.
Role type
Senior management IC (Sales/Renewals)
Builds
SaaS subscription renewals and upsells for SMB customers
Domain
IT Security / Cybersecurity
Required skills
SaaS subscription management, sales team leadership, opportunity pipeline management, CRM administration, pricing strategy, customer health analysis, forecasting, OKR management, hiring/firing decisions
Preferred skills
IT security domain knowledge, Salesforce experience, Google Workspace proficiency, financial/operational levers understanding
Technologies
Salesforce, Gmail, Google Docs, MS Office, Chrome
Responsibilities
Manage assigned 30/60/90 day opportunity pipeline and forecasts; Coordinate with CSMs to strategize renewals and upsells; Negotiate terms to prevent churn; Develop coaching plans for underperforming team members; Provide recommendations on hiring, firing, and promotion; Monitor dashboards to identify improvement areas.
Seniority
Director, hands-on management