Account Manager (ENT/Strategic) (Remote) (Chicago, Illinois)
Core
Manage assigned enterprise customer accounts to maximize sales opportunities, drive cross-sell/add-on/upgrades, and increase ARR for KnowBe4's workforce security platform.
Role type
Senior Enterprise Account Manager (SaaS)
Builds
KnowBe4's attack simulation, training, collaboration security, and agent security products
Domain
Cybersecurity / Workforce Security
Required skills
Enterprise SaaS sales, value-based selling, strategic account planning, executive-level presentation, consultative selling, CRM management, pipeline forecasting, technical objection handling, business case creation
Preferred skills
Cybersecurity sales experience, CISO/C-level selling, Network+ or Security+ certification, Salesforce expertise, multi-year deal closing
Technologies
Salesforce, Gmail, SIEM/SOAR platforms, Zero Trust Architecture, Cloud security, IAM solutions, EDR platforms
Responsibilities
Promote and sell KnowBe4's product suite to organizations with 1501+ employees; Build and maintain a pipeline for cross-sell and upgrade opportunities; Identify key decision makers and qualify opportunities; Articulate value proposition to improve security awareness; Achieve or exceed monthly sales quotas; Follow up on marketing leads; Negotiate pricing within policy; Support renewal processes to grow account commitment; Collaborate with Customer Success Managers to increase product adoption.
Seniority
Senior, hands-on IC