Starlink Customer Success Manager, Africa
Core
Own a book of existing enterprise reseller customers in Africa, driving growth through commercial relationship building, expansion, and issue resolution.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Starlink high-speed, low-latency internet services for businesses across multiple regions and legal entities
Domain
Telecommunications / Satellite / Space
Required skills
Account management, revenue growth, contract compliance, KPI tracking, logistics coordination, pricing strategy, billing and payment management, stakeholder management, risk identification, account planning, cross-functional collaboration
Preferred skills
Africa market experience, multi-country account management, local billing/tax/regulation knowledge, revenue expansion within existing accounts, complex workstream management, telecommunications/satellite/networking domain expertise
Technologies
Starlink, internal CRM/account management systems
Responsibilities
Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth; Hit revenue targets by tracking readiness, shipments, activations, and payments; Monitor account health including contract compliance, KPI performance, invoicing, tax, and logistics; Build account plans defining current state, healthy account, and next dollar of revenue; Identify expansion opportunities such as additional sites or new use cases; Facilitate leadership business reviews connecting Starlink performance to customer results; Bring customer feedback to engineering, support, finance, and operations to reduce errors; Help shape operations in Africa including country-level priorities and onboarding; Document processes supporting business expansion and scaling
Seniority
Senior, hands-on IC