Senior Customer Success Manager
Core
Retain and scale Epidemic Sound's existing B2B client contracts in the DACH region while driving product adoption and engagement across platforms, brands, and global enterprises.
Role type
Senior Customer Success Manager (B2B Enterprise)
Builds
Trusted partnerships and measurable success plans for strategic B2B customers
Domain
Media streaming / SaaS / B2B Enterprise
Required skills
B2B enterprise account management, churn risk mitigation, multi-brand rollout leadership, cross-functional collaboration, AI tool utilization, contract retention strategies
Preferred skills
Salesforce, Planhat, Totango, Gainsight
Technologies
Claude, Salesforce, Planhat, Totango, Gainsight
Responsibilities
Define mutual success plans and expand product adoption across assigned portfolio; Identify new upsell and expansion business opportunities; Manage customer renewals and develop turnaround strategies for at-risk accounts; Collaborate with sales, product, music, and marketing teams to channel customer feedback; Leverage AI tools to automate workflows and streamline account management
Seniority
Senior, hands-on IC