Manager, Starlink Customer Success (Asia-Pacific & Oceania)
Core
Lead the enterprise reseller business for Starlink across Asia-Pacific and Oceania, driving revenue growth, retention, and expansion for existing customers while navigating complex regional constraints.
Role type
Senior Manager, Customer Success (Enterprise Resellers)
Builds
Revenue growth and expanded service adoption for enterprise resellers
Domain
Telecommunications / Satellite Connectivity / Enterprise Services
Required skills
People management, revenue growth, account management, commercial strategy, cross-functional partnership, regional market navigation, operational problem solving, financial acumen, stakeholder alignment
Preferred skills
Asia-Pacific/Oceania market experience, distributed team leadership, regulatory and logistics expertise, complex issue resolution, strategic prioritization, telecommunications industry background
Technologies
Starlink hardware, satellite services, billing systems, logistics platforms
Responsibilities
Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists; Grow revenue across an existing book of enterprise resellers; Help the team identify and close opportunities for customers to expand their use of Starlink; Build hardware and service forecasts that leadership can rely on; Work through billing, payment, regulatory, capacity, logistics, product availability, and activation issues; Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
Seniority
Senior, hands-on IC with people management
