Senior Manager, GTM Customer Success
Core
Lead a team of Strategic GTM Success Managers to guide high-value enterprise customers, ensuring frictionless experiences and driving revenue expansion through consultative account planning and executive engagement.
Role type
Senior Manager, Strategic GTM Customer Success
Builds
Strategic account plans, ROI quantification frameworks, and executive-level engagement strategies for top-tier customers.
Domain
B2B SaaS, Data & Intelligence, Revenue Operations
Required skills
Team leadership (6+ direct reports), Strategic account planning, ROI quantification, Executive engagement (C-suite), Data fluency, Solutions consulting approach, Revenue expansion strategy, Cross-functional partnership (Sales/Product), Technical proficiency with GTM data platforms.
Preferred skills
Experience in data/intelligence or enterprise software, ABM solutions expertise, Revenue intelligence tools experience.
Technologies
SFDC, Marketo, HubSpot, Eloqua, Outreach, SalesLoft, Dynamics, GTM data platforms, ABM solutions, Revenue intelligence tools.
Responsibilities
Manage and coach a team of Strategic GTM Success Managers; Own the complete customer success experience for the Strategic Success team; Partner with Sales and Account Management on account strategy and upsell/cross-sell motions; Translate complex data sets into business-relevant stories and actionable recommendations; Measure and communicate key performance indicators; Provide feedback to GTM and Product teams on product innovations based on customer insights.
Seniority
Senior Manager, hands-on leadership with strategic oversight