Manager, Assigned Support Engineering (EMEA)
Core
Manage a team of Assigned Support Engineers providing relationship-based technical support to GitLab's largest enterprise customers, focusing on root cause analysis, preventing repeat issues, and delivering ROI outcomes.
Role type
Senior IC manager (technical support)
Builds
High-trust customer relationships and technical support outcomes for enterprise clients
Domain
DevSecOps / SaaS
Required skills
Team management, technical escalation handling, customer relationship management, data-driven decision making, cross-functional collaboration, process improvement, remote team leadership, technical troubleshooting
Preferred skills
Experience with Self-Managed, GitLab Dedicated, and GitLab.com, Linux system administration, web application development, Git/DevOps practices
Technologies
Git, Linux, GitLab
Responsibilities
Hire, coach, and develop Assigned Support Engineers; lead technical escalations from start to finish; work with account teams to recover at-risk customers; improve the ASE program and customer outcomes; translate team activities into ROI deliverables for customers and executives.
Seniority
Senior, hands-on IC
