Associate Renewals Manager
Core
Execute tactical customer renewal processes, track key dates, and drive on-time closure for an assigned portfolio while identifying expansion opportunities.
Role type
Associate Renewals Manager (Individual Contributor)
Builds
Recurring revenue and customer retention for GitLab's DevSecOps platform
Domain
SaaS / DevSecOps / Subscription Management
Required skills
CRM management, contract analysis, consultative communication, data analysis, process execution, stakeholder collaboration
Preferred skills
Upsell/cross-sell identification, risk mitigation, multi-year deal handling
Technologies
GitLab platform, CRM systems, renewal management frameworks
Responsibilities
Manage assigned customer renewal portfolio and track key dates; Have consultative conversations to understand product usage and future needs; Identify and surface expansion opportunities (seats, tiers, modules); Prepare and send accurate renewal quotes and documentation; Analyze moderately complex renewal situations (usage, terms, pricing); Collaborate with Sales, Customer Success, and Finance to resolve blockers; Maintain accurate records in CRM for forecasting.
Seniority
Associate, tactical execution