Renewal Manager, SMB - Americas
Core
Manage annual renewals, month-to-month subscriptions, and contract questions for startup accounts (up to 100 employees) to ensure customer retention and satisfaction.
Role type
SMB Contract Manager (Americas)
Builds
Revenue retention and contract lifecycle management for early-stage startup customers
Domain
SaaS Recruiting Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
contract negotiation, pricing discussions, CRM maintenance, customer outreach, contract terminology, cross-functional collaboration, high-volume account management, creative problem solving, detail-oriented record keeping
Preferred skills
sales background, customer success experience, empathy, autonomy, adaptability, transparency
Technologies
CRM systems, recruiting software platforms
Responsibilities
Lead the renewal process ensuring timely and successful contract renewals; navigate pricing and negotiation discussions with empathy; build and maintain trust with customers; manage day-to-day administrative tasks including generating order forms; identify high growth opportunities within the customer base
Seniority
Individual Contributor, Mid-Level
