GTM Success Manager II
Core
Drive product adoption, retention, and growth for strategic enterprise accounts by acting as a trusted advisor and extension of the customer.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Strategic account partnerships, adoption plans, and business reviews for enterprise SaaS customers.
Domain
B2B SaaS / Go-to-Market Intelligence
Required skills
Strategic account management, product adoption planning, risk mitigation, stakeholder relationship building, business review delivery, adoption trend analysis, renewal management, internal cross-functional collaboration, technical communication to non-technical audiences, project management.
Preferred skills
General understanding of sales methodologies (Sandler, Winning By Design, MEDDIC), experience with Mid-Market and Enterprise accounts.
Responsibilities
Develop trusted advisor relationships with executive sponsors to drive product adoption; proactively grow strategic relationships within customers; manage accounts to identify and eliminate attrition risk; partner with internal stakeholders to align account activities with customer strategy; monitor adoption trends and provide recommendations; identify renewal risks and collaborate on remediation; capture and convey customer feedback for product improvement.
Seniority
Mid-Senior, hands-on IC
