Enterprise Account Manager
Core
Represent merchants to maximize value from Riskified's fraud protection and risk intelligence platform, ensuring client profitability and satisfaction.
Role type
Enterprise Account Manager
Builds
Customer success strategies, upsell opportunities, and long-term expansion plans for Fortune 500 and startup merchants.
Domain
FinTech / Ecommerce / Fraud Prevention
Deliverable
client delivery
Required skills
Enterprise account management, strategic analysis, data interpretation, complex data presentation, international client relations, problem-solving
Preferred skills
eCommerce/FinTech background, fast-growth B2B SaaS experience
Technologies
Riskified platform (fraud and risk intelligence)
Responsibilities
Serve as primary point of contact for key merchants; monitor and communicate KPIs; conduct analysis to identify upsell opportunities; collaborate with Product, Analytics, and Data Science teams to optimize customer experience; assist new customers in onboarding.
Seniority
Mid-Senior, hands-on IC