Manager, Customer Onboarding & Success
Core
Lead customer onboarding and success for Enterprise and commercial accounts, managing technical deployments and scaling digital onboarding programs to accelerate time to value.
Role type
Manager, Customer Onboarding & Success
Builds
Scalable onboarding programs and successful customer deployments for a B2B SaaS security platform
Domain
Cybersecurity / Application Risk Management / B2B SaaS
Required skills
Customer Success management, Technical deployment project management, Team leadership, Stakeholder alignment, Process improvement, Data-driven optimization
Preferred skills
Experience leading CSMs, Cybersecurity or enterprise software domain knowledge, Digital onboarding tools (Pendo, WalkMe, Appcues), CS platforms (Gainsight, Totango)
Technologies
Gainsight, Totango, ChurnZero, Pendo, WalkMe, Appcues
Responsibilities
Lead and develop the onboarding team; Project manage technical deployments with CSEs and SAs; Design and optimize tiered onboarding programs; Partner with CS leadership and Sales for handoffs; Establish governance and reporting for onboarding outcomes.
Seniority
Manager, hands-on IC with team leadership