Customer Success Manager (Tech Touch & SMB)
Core
Build effective relationships with customers to maximize customer lifetime value, drive adoption, and deliver outcomes that exceed expectations.
Role type
Customer Success Manager (SMB & Tech Touch)
Builds
Customer success outcomes, product adoption, and subscription renewals for KnowBe4's digital workforce security platform.
Domain
Cybersecurity / Workforce Security / IT Security
Deliverable
client delivery
Required skills
consultative strategy development, onboarding management, stakeholder relationship management, usage and health metrics monitoring, business review execution, cross-functional coordination, CRM administration, quota achievement
Preferred skills
IT security domain familiarity, prior Customer Success Manager experience, Salesforce proficiency, Microsoft Office suite proficiency
Technologies
Salesforce, Microsoft Excel, Microsoft Word, Gmail, Google Docs, Chrome, Internet Explorer
Responsibilities
Forge relationships with new customers and executive stakeholders; develop consultative strategies to achieve customer objectives; manage onboarding including account configuration and training; monitor customer usage and health metrics; conduct periodic business and strategic engagement reviews; drive cross-functional initiatives for customer experience; coordinate renewals and cross-sell opportunities; meet and exceed bookings targets.
Seniority
Individual Contributor