Inside Sales Representative (Customer Expansion)
Core
Drive revenue growth by identifying and closing upsell and cross-sell opportunities for Nextiva's AI-powered platform within the existing small business customer base.
Role type
Inside Sales Representative (Customer Expansion)
Builds
Upsell and cross-sell revenue for Nextiva's AI-powered customer experience and collaboration platform
Domain
Telecommunications / UCaaS / SaaS
Required skills
outbound sales, revenue target accountability, customer discovery, solution positioning, product demonstration, pipeline management, CRM proficiency, English fluency, AI tool adoption
Preferred skills
SaaS/UCaaS/CCaaS experience, Salesforce familiarity, US B2B customer support, AI tool exposure
Technologies
Salesforce, AI tools (ChatGPT, Copilot)
Responsibilities
Proactively engage customers via outbound calls, email, and SMS to uncover business challenges; Deliver focused product demos and articulate the value of AI-driven capabilities; Manage opportunities from outreach through close while maintaining accurate pipeline and forecasting in Salesforce; Apply coaching and performance insights to improve customer conversations and productivity.
Seniority
Mid-level, hands-on IC