Manager, Enterprise Account Management
Core
Lead a team of Enterprise Account Managers to manage strategic client partnerships, drive retention, and ensure operational excellence for high-value B2B clients in the travel and experiences industry.
Role type
Manager, Enterprise Account Management
Builds
Enterprise client relationships and team performance for a SaaS platform serving tours, activities, and attractions
Domain
Travel, Hospitality, SaaS
Deliverable
client delivery
Required skills
People leadership, Enterprise account management, SaaS experience, Client retention strategy, Revenue growth, Cross-functional collaboration, Data-driven decision making, Strategic account planning
Preferred skills
Experience in travel or hospitality industry, Coaching and mentoring, CRM proficiency
Responsibilities
Lead, coach, and develop a team of 7–10 Enterprise Account Managers; Ensure clients meet Service Level Card expectations and drive renewals; Partner cross-functionally to advance products and solutions; Monitor client health and intervene on churn risks; Establish operating rhythms for account planning and reporting.
Seniority
Manager, hands-on leadership
