Generalista de gestión humana - Contact Center
Core
Strategic HR partner for the Channels business unit, ensuring alignment between business needs and People practices to drive performance and culture.
Role type
Generalist HR Manager (Channels)
Builds
People strategies and operational HR processes for the Channels business unit
Domain
Mobility technology / Ride-hailing
Required skills
HR generalist experience, labor law knowledge, performance management, talent management, conflict resolution, employee relations, retention strategy, onboarding, offboarding, benefits administration, budgeting, HR analytics
Preferred skills
Coaching, change management, stakeholder management
Technologies
HRIS, payroll systems, performance management tools
Responsibilities
Support managers in leadership and consistent application of HR processes; administer labor relations and lead conflict resolution; align global People strategies with the Channels unit; design and implement HR solutions for recruitment, compensation, performance, and development; provide coaching to employees and leaders; participate in primary committees and action plans; promote high-performance and inclusive environments; execute disciplinary processes; manage onboarding and offboarding; monitor turnover and implement retention strategies; coordinate the annual wellness plan.
Seniority
Mid-level, hands-on IC