Sales Operations Manager
Core
Build revenue forecasting, pipeline management, and strategic operations systems from scratch to support Discord's ad sales leaders and scale the sales organization.
Role type
Senior IC Sales Operations Manager (Strategy & Operations)
Builds
Revenue forecasting models, pipeline health metrics, quota setting frameworks, and strategic zero-to-one processes for sales scaling.
Domain
Gaming / Advertising / Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Revenue forecasting, pipeline management, Salesforce administration, strategic planning, data analysis, process design, stakeholder management, AI tool adoption, territory design, quota setting
Preferred skills
Media and advertising sales experience, management consulting background, startup experience, experience at well-resourced companies
Technologies
Salesforce, AI tools (agentic workflows, automated analysis), analytics tools
Responsibilities
Own revenue forecasting and pipeline management; Instrument and define pipeline and business health metrics on Salesforce; Lead strategic assessments for new market expansion and sales team scaling; Partner with sales leadership on territory design and account segmentation; Lead annual and quarterly goal setting; Analyze sales cycle trends and conversion rates to improve effectiveness.
Seniority
Senior, hands-on IC builder
