Account Director (Individual Contributor) - Australia
Core
Drive renewals, expansion, and MRR growth for existing enterprise accounts through executive stakeholder management and contract negotiations.
Role type
Senior Account Director (Individual Contributor)
Builds
Customer retention and revenue expansion within the Insider One marketing and customer engagement platform
Domain
B2B SaaS / Martech
Deliverable
client delivery
Required skills
enterprise account management, contract negotiation, stakeholder mapping, business review facilitation, upsell/cross-sell strategy, performance forecasting, strategic planning
Preferred skills
SaaS or Martech experience, relationship building with C-level executives, market trend analysis, customer advocacy coordination
Technologies
Insider One CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Own portfolio of existing accounts for retention and growth; Identify upsell and cross-sell opportunities; Proactively manage renewals with Customer Success team; Negotiate deals and contracts at C-level and enterprise levels; Forecast monthly and quarterly performance; Achieve customer advocacy goals and NPS targets
Seniority
Senior, hands-on IC