Customer Success Manager (Vietnamese or Chinese speaker)
Core
Drive product adoption and maximize outcomes for Enterprise customers in Thailand and SEA by acting as a trusted advisor and growth partner.
Role type
Customer Success Manager (Enterprise)
Builds
Post-sales relationships, onboarding, training, and enablement for SaaS customers.
Domain
Mobile marketing analytics and measurement (MarTech)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, onboarding and enablement, executive business reviews, data analysis, stakeholder management, cross-functional collaboration, renewal negotiation, account expansion
Preferred skills
Mobile marketing domain knowledge, SDK/API understanding, product team collaboration, AI tool proficiency
Technologies
Mobile attribution tools, SDKs, APIs, AI-powered productivity tools
Responsibilities
Manage post-sales relationships for a portfolio of Enterprise customers across Thailand and SEA; Lead onboarding, training, and enablement sessions; Conduct regular check-ins, usage reviews, and strategic syncs; Run Executive Business Reviews (EBRs) with key stakeholders; Analyze customer data to surface insights and recommend optimizations; Capture feedback to drive product improvements; Support renewal conversations and identify expansion opportunities.
Seniority
Mid-level, hands-on IC