Senior Customer Success Engineer, Japan
Core
Partner with APJ customers to drive GitLab adoption, unblock implementations, and deliver measurable value through hands-on technical guidance and enablement.
Role type
Senior Customer Success Engineer (IC)
Builds
Customer adoption and retention for DevSecOps workflows
Domain
DevSecOps / SaaS
Deliverable
product features
Required skills
Technical consultancy, DevSecOps workflows, source code management, CI/CD, Agile planning, workshop facilitation, documentation, remote asynchronous communication
Preferred skills
Software development background, systems engineering experience, cross-cultural adaptability
Technologies
GitLab, DevSecOps tooling
Responsibilities
Provide on-demand technical consultancy via Zoom and written channels; Drive product adoption and value across APJ accounts; Deliver technical guidance on SCM, CI/CD, and DevSecOps; Partner with sales teams to align technical recommendations; Lead customer workshops and demos; Contribute to documentation and enablement content; Manage multiple customer engagements in parallel
Seniority
Senior, hands-on IC