Client Success Manager
Core
Own relationships with employer accounts introduced through channel partnerships, driving enrollment, engagement, and net revenue retention.
Role type
Senior IC Client Success Manager (Enterprise Accounts)
Builds
Women's and family health programs for employers and health plans
Domain
Digital Health / Healthcare / Benefits
Required skills
Account management, strategic account planning, cross-functional collaboration, data analysis, stakeholder management, commercial acumen, renewal management, expansion strategy
Preferred skills
Enterprise employer client experience (5,000+ employees), digital health industry experience, Salesforce/Gainsight/Looker proficiency
Technologies
Salesforce, Gainsight, Looker, Microsoft Office
Responsibilities
Manage strategic relationships with channel partner client executives, build and maintain account plans, monitor client health and flag risks, identify expansion opportunities, partner with Sales for handoffs, conduct Quarterly Business Reviews, consult on program optimization, share client insights to improve products.
Seniority
Senior, hands-on IC
