Customer Success Manager - Chinese Market
Core
Manage relationships with Chinese clients, support their success with Mize's AI-driven revenue infrastructure for travel companies, and drive expansion.
Role type
Customer Success Manager (Chinese Market)
Builds
Long-term client partnerships and adoption of predictive algorithms, synthetic availability, and dynamic liquidity solutions.
Domain
Travel technology / AI-driven revenue infrastructure
Deliverable
client delivery
Required skills
Customer relationship management, market analysis, onboarding and training, data analysis, problem-solving, cross-functional collaboration
Preferred skills
Travel domain knowledge, hypergrowth startup experience, HubSpot/Zendesk/Jira proficiency
Technologies
HubSpot, Zendesk, Jira, Excel
Responsibilities
Build and manage long-term relationships with Chinese clients, enhance client results and push for expansion, conduct onboarding and training sessions, analyze client-business interactions, handle customer requests and complaints, manage communication infrastructure
Seniority
Mid-level, hands-on IC