Customer Success Manager, SME & Growth
Core
Manage and grow existing SME customers by building automated self-service platforms, optimizing service workflows, and proactively driving product adoption and value.
Role type
Customer Success Manager (SME & Growth)
Builds
Automated customer self-service platforms and optimized service workflows
Domain
Global payments and financial technology
Required skills
Customer success management, self-service platform building, workflow optimization, data-driven decision making, cross-functional collaboration, risk identification
Preferred skills
Experience in enterprise services, cross-border expansion, AI tool utilization
Technologies
AI tools, self-service platforms
Responsibilities
Maintain deep relationships with target market customers based on company strategy; Build and operate customer self-service platforms and automated support tools; Proactively serve existing customers to improve satisfaction and product experience; Collaborate with product and R&D teams to identify pain points and drive optimizations; Work with sales and marketing to cultivate high-potential and dormant customers; Identify potential business risks with operations, risk, and compliance teams
Seniority
Mid-level, hands-on IC
