Customer Success Manager | Bulgarian Market (Sofia)
Core
Drive ARR growth and manage the full customer lifecycle for a European legal AI platform serving law firms and corporate teams.
Role type
Customer Success Manager (B2B SaaS)
Builds
Legal research, case law analysis, and document drafting tools for legal professionals
Domain
LegalTech / AI
Deliverable
product features
Required skills
Account management, upsell/cross-sell execution, churn management, customer relationship management, funnel ownership, sales support tool proficiency
Preferred skills
Law degree, Bulgarian language fluency
Technologies
HubSpot, Notion
Responsibilities
Identify new use cases and expansion opportunities within the customer base, run business reviews to uncover expansion needs, manage renewals and lead churn prevention, act as the main point of contact for customers
Seniority
Junior to Mid-level, hands-on IC
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