RVP, Account Management
Core
Lead and develop a team of Enterprise Customer Account Directors to grow and retain AlertMedia's largest strategic customer relationships through expansion revenue and multi-year renewals.
Role type
Senior leadership IC (RVP, Account Management)
Builds
Enterprise emergency communication, threat intelligence, travel risk management, and employee safety platform
Domain
Enterprise SaaS / Risk Intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise SaaS sales leadership, team coaching and mentoring, strategic account planning, executive relationship management, revenue forecasting, pipeline management, cross-functional collaboration, recruitment and retention, data-driven decision making
Preferred skills
Crisis intelligence, enterprise software, or communications technology domain experience
Technologies
Salesforce, Gong
Responsibilities
Lead day-to-day activities of Enterprise Customer Account Directors; coach team through executive customer engagements, EBRS, negotiations, and renewals; develop coaching and career development plans; meet with customers for strategic engagements and onsite support; collaborate with Customer Success, Renewals, Sales Engineering, Product, and Finance; deliver accurate forecasts and business insights; recruit and onboard high-performing account directors.
Seniority
Senior, hands-on leadership
