Senior Client Success Manager – New York, NY
Core
Strategic advisor and executive relationship owner for enterprise clients, accountable for client outcomes, commercial performance, and long-term strategic direction.
Role type
Senior Client Success Manager (Enterprise SaaS)
Builds
Strategic roadmaps, executive engagement plans, and commercial growth strategies for client portfolios.
Domain
Enterprise SaaS / Marketing Technology
Deliverable
client delivery
Required skills
executive engagement, full commercial ownership (renewals/upsells), strategic roadmap development, AI-informed strategy, escalation management, competitive positioning, cross-functional partnership
Preferred skills
experience in email/SMS/digital marketing technology, familiarity with project management tools, hands-on experience with marketing automation
Technologies
JIRA, Harvest, email marketing platforms, SMS platforms, marketing automation tools
Responsibilities
Lead executive business reviews with C-suite stakeholders, drive renewals and upsells end-to-end, develop forward-looking success plans incorporating AI capabilities, manage escalations by coordinating internal teams, represent client needs cross-functionally to Product and Engineering, protect portfolio health against competitive threats
Seniority
Senior, hands-on IC
